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FAQ

What Payment Methods Do You Accept?

We accept Visa, MasterCard, Discover and American Express cards, PayPal, and Apple Pay. We also accept store credit in the form of an e-gift cards.

How Long After I Place My Order Will It Ship?

Processing typically takes 1-3 business days.During the holiday season, this can take longer. Orders can take up to 3-10 days to arrive after processing. 

All orders placed on Friday after 12:00 p.m. EST will begin processing on the following Monday.

Where are you based?

Atlanta, Ga. 

Can I shop in-person?

You can shop in-person at The Village Market Retail located at Ponce City Market in Atlanta. 

Are you a drop-shipper?

No. We source from suppliers across the world, however all items are packed and shipped out of our office in Atlanta, GA. 

What Items Are Final Sale?

Swimwear,  SHIFT Home, bodysuits, Pull Up, sale items, and accessories are FINAL SALE.

I Just Placed My Order. Can I Cancel Or Change It?

We try and prepare your order for shipment very shortly after your order is placed. This quick turnaround time does not allow for any changes to your order. We apologize for any inconvenience! 

Why Was My Order Cancelled?

Our items sell out very fast due to high demand. On rare occasions an item you have ordered can suddenly become unavailable. These cases are very unlikely. However, if an item in your order sells out, we will contact you as soon as possible to confirm the cancellation of your order. If your order contains additional items, we will ship the rest of your order and refund the out of stock item.

My Item Is Sold Out! How Can I Reorder?

Sometimes we restock our Best Sellers. Click on the item you would like to purchase and select your desired size.You can be notified by email by clicking the pink “EMAIL ME” button. Once the item is restocked, you’ll be notified right away via email.

SHIPPING QUESTIONS

Do You Ship to PO Boxes?

No.

Are Shipping Fees Refundable?

Please note: Original shipping fees are non-refundable. Return shipping costs are the customer's responsibility. A restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address.

RETURNS QUESTIONS

How Do I Return?

Items must be returned within 7 days of delivery. SHIFT StyleHouse will not accept any returns after 7 days. Once your item has been received, you will receive a store credit via email.

Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all SHIFT StyleHouse and product tags attached. We do not accept items that are worn, washed, altered, sale items, bodysuits or swimsuits. Defective items must be reported within 24 hours of delivery,  if not reported we will not issue credit. If you believe you have received an incorrect merchandise, please contact us within 24 hours of receiving your package.

You can submit a return here

How Do I Exchange?

For an exchange, simply email us at info@shiftstylehouse.com with your exchange request. There is no guarantee we will have what you want at that time

Are Shipping Fees Refundable

Share details about your shipping policies, item returns, or customer service.

SHIFT HOME

What type of wax are used to make the candles?

We use 100% Soy Wax ( American Grown). Soy wax offers a longer and cleaner burn providing your candle with a longer lifespan.

How do I keep a clean burn?

A general rule of thumb is to keep your wicks trimmed to about ¼ of an inch each time you light your candle. Although our candles have a total burn time of up to 60 hours,  it's best to limit burn sessions limited to 3-4 hours and/or until the entire surface of the wax has fully melted.

How should I properly store my candle?

Candles last  longer when stored at the right temperature. Be sure to store your candles away from direct heat and sunlight. Use the lid to cover the candle when it's not in use. Store your candles in a cool, dry, and dark area to best preserve.


What ingredients are in the room spray?

Our room spray is made of distilled water, alcohol, and Phthalate-free fragrance oils.

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