My Item Is Sold Out! How Can I Reorder?
We restock best seller items frequently. Click on the item you would like to purchase and select your desired size.You can be notified by email by clicking the pink “EMAIL ME” button. Once the item is restocked, you’ll be notified right away via email.
Can I Pre- Order?
Pre-Orders are the best way to ensure your items are reserved before being out of stock. If you pre-order any items on the website it means you are paying in advance for an item that is NOT in stock to secure your size. Please pay attention to the Estimated Time of Arrival date before placing your order. The ETA date provided to you on the website is the date that SHIFT StyleHouse plans to ship the merchandise to you the consumer. There are times when the ETA changes. As soon as we find out that information, we will communicate it to you.
If you place a pre-order along with an item in stock, your in stock items will ship our first.
What Payment Methods Do You Accept?
We accept Visa, MasterCard, Discover and American Express cards, PayPal, and Apple Pay. We also accept store credit in the form of an e-gift card.
How Long After I Place My Order Will It Ship?
Orders will be processed within 48 business hours of credit card authorization (not including holidays). Free shipping takes approximately 5-7 business days.
All orders placed on Friday after 12:00 p.m. CST will begin processing on the following Monday.
Do You Ship to PO Boxes?
Unfortunately we do not.
How Do I Return/Exchange?
Eligible items may be returned for store credit only. Items must be returned within 14 days of delivery. SHIFT StyleHouse will not accept any returns after 14 days. Once your item has been received, you will receive a store credit via email.
Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all SHIFT StyleHouse and product tags attached. We do not accept items that are worn, washed, altered, sale items, bodysuits or swimsuits. Defective items must be reported within 2 days, if not reported we will not issue credit. If you believe you have received an incorrect merchandise, please contact us within 24 hours of receiving your package.
For an exchange, simply email us at email@example.com with your exchange request. There is no guarantee we will have what you want at that time
* Please note: Original shipping fees are non-refundable. Return shipping costs are the customer's responsibility. A restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address.
Swimwear, bodysuits, sale items, and accessories are FINAL SALE
Why Was My Order Cancelled?
Our items sell out very fast due to high demand. On rare occasions an item you have ordered can suddenly become unavailable. These cases are very unlikely. However, if an item in your order sells out, we will contact you as soon as possible to confirm the cancellation of your order. If your order contains additional items, we will ship the rest of your order and refund the out of stock item.
Do You Have A Size Guide?
Yes. Size Guide
What Happens If I Forgot To Use A Discount Code?
Once your order has been placed we are unable to manually add the discount.